Troubleshooting
Stuck at blue load screen
If you’re stuck at a blue screen displaying the trainwell logo, follow steps to Reset the trainwell app on your iPhone and Apple Watch If you’re stil...
Workouts are not displayed
IPhone (See below for Android) From the Today screen, check to ensure the weekly view is displaying the current week Log out of the trainwell app and ...
Cannot hear trainer audio
On your iPhone, open the trainwell app Go to the Today tab, then tap your profile picture in the top left Tap Settings Enable all options under WA...
Can't Log In, Help!
If you're experiencing trouble logging in, please try the troubleshooting steps below and don't hesitate to reach out to support@trainwell.net if yo...
Calorie measurements are too high
On your iPhone, open the Health app Tap Browse then tap Activity Tap Resting Energy Scroll to the bottom of the screen and tap Show All Data Revi...