Cannot hear trainer audio

Edited

iPhone (See below for Android)

On your iPhone, open the trainwell app
Go to the Today tab, then tap your profile picture in the top left
Tap Settings
Enable all options under WATCH AND HAPTIC and VOICE INSTRUCTIONS

Android (See above for iPhone)

On your Android device, open the trainwell app
Go to the Today tab, then tap the menu button in the top left
Tap App Settings
Enable voice instructions and adjust the volume

Tip: If you still can’t hear your trainer, try pressing the volume-up button on your device while working out