Cancel or Reschedule a Call with Your Trainer

Edited

This article details how to cancel or reschedule a previously scheduled call with your trainer.

If you have not yet scheduled a call with your trainer, please start at this article: Schedule a Call with Your Trainer.

Once the call has been confirmed, you will receive confirmation via text, email, and through the in-app chat with your trainer.

Please note you can cancel or reschedule the call through the links provided via email and in-app chat only, but not via SMS.

Cancel or reschedule from the in-app chat:

  • From the Today screen, tap the Chat tab in the lower right corner

  • Scroll in the chat to locate the automated message containing the call confirmation

  • Tap the Reschedule link in the chat to reschedule the call

  • Tap the Cancel link to cancel the call

  • You will receive a canceled or rescheduled confirmation immediately after via chat, email, and SMS


Cancel or reschedule from the confirmation email:

  • From the email app on your device associated with your trainwell subscription, open the email invitation containing the call confirmation and links

  • Scroll until you reach the the reschedule and cancel links under "Need to make changes to this event?"

  • Tap the Reschedule link in the email to reschedule the call

  • Tap the Cancel link to cancel the call

  • You will receive a canceled or rescheduled confirmation immediately after via chat, email, and SMS