Watch Connection Troubleshooting

If your watch isn’t connecting to the Peloton Personal Trainer (PPT) app when starting a workout, a few quick steps can often resolve the issue.

Make sure you’re using the latest version of the PPT app and that your devices are updated to the most recent iOS software, as the app performs best with current Apple updates.

Before moving on to more advanced troubleshooting, try the following steps:

Open the Watch app on your phone and confirm that the PPT app is installed on your watch.

• If it’s not installed, download it directly to your watch from the Watch app.

  

• Once installed, open the app on your watch to ensure it’s ready to use.

We recommend starting your workout directly from your watch instead of your phone.

• This often results in a stronger and more reliable connection.

• Once started, your phone should sync automatically.

Make sure your watch is awake and unlocked before starting your workout.

• Some older models require the screen to be active to connect properly.

• If your watch is locked, unlock it before opening the app or starting a session.

Make sure Bluetooth is enabled on both your phone and your watch.

• Keep your devices close together.

• If needed, toggle Bluetooth off and back on to reset the connection.

A stable connection is important for syncing the PPT app to your watch.

• Ensure your phone is connected to Wi-Fi or cellular data.

• If you are working out at a gym or somewhere it is possible that Wi-Fi connection may be weak, try turning Wi-Fi off and using cellular data instead.

If the steps above didn’t resolve the issue, try the following:

Uninstalling and reinstalling the app can help fix connection issues.

• Delete the Peloton Personal Trainer app from your phone

• Restart both your phone and your watch

• Reinstall the app on your phone

After reinstalling:

• Open the Watch app on your phone

• Make sure the Peloton Personal Trainer app is installed on your watch before starting a workout

If your watch still won’t connect, you may need to unpair it from your phone. Click here for more detailed instructions on how to unpair your watch.

• Unpair your watch from your phone

• Pair it again as a new device

• Reinstall the app if needed and ensure it’s added to your watch

If you continue to have trouble, our support team is here to help - feel free to reach out at support@trainwell.net

Related Help Articles:

• Force Close app on Apple Watch

• Update the PPT app on Apple Watch

• Delete the PPT app on Apple Watch

• Update your Apple Watch

• Restart Apple Watch

• Connect your Apple Watch to WiFi