Renew Your Trainwell Subscription

Welcome back! 🎉

If you previously had an account with trainwell, you can log back into the trainwell app at any time with your email or phone number in order to renew your subscription and get started back with your workouts.

If you do not remember the phone number or email you used for your account or you encounter an error message logging in, please reach out to trainwell customer support via email for assistance at support@trainwell.net.

Once you've logged into the app you may encounter an alert letting you know your account is in cancelled status with a prompt to Update your subscription or Dismiss the alert if you don't wish to renew.

To renew your subscription:

• Tap Update, then tap Renew plan

• Select a plan option from the available choices

• Billing will occur immediately and app access will be restored instantly

  • If you need to update your payment method prior to renewing your account, you can add a new payment method via the online billing portal here: https://account.trainwell.net/billing

Renew via the online billing portal:

• Log in to the online portal here: https://account.trainwell.net/billing

• Tap Renew plan if the Default payment method is correct

  • Tap Add payment method if the preferred card is not listed or if the card has expired

• Select a plan from the available options

• Billing will occur immediately and app access will be restored instantly

If more than one payment method exists:

• Tap Make default under the preferred payment method

• If you'd like to remove the other payment method on file, tap Delete

  • Since a valid payment method is required to be on file for your subscription, please note you will only see an option to Delete if more than one payment method exists

  • If you'd like all payment methods to be removed from your account post-cancellation, you must submit an account deletion request