Issues Syncing Peloton Account 🚴♂️
If your Peloton classes aren't syncing over to the Peloton Personal Trainer (PPT) app or vice-versa, it is usually due to a mismatch in account details. To get your hard-earned stats showing up correctly, we need to ensure you are signed into the right Profile and using the correct Email.
Step 1: Check your Profile (Shared Memberships only)
If you share a Peloton membership with a spouse or family member, make sure you are looking at your specific profile.
Open the Peloton App.
Tap on your profile picture in the bottom right.
Tap on the "Menu" button on the top right of this screen (three horizontal lines).
Tap on Edit Profile. Is this your information? If not, sign out of the app and sign back in using your account information
Note: PPT can only pull data from the specific profile that is currently active and linked. If you’re accidentally synced to a spouse’s profile, your workouts won't appear!
Step 2: Confirm your Peloton Email
Once you've confirmed you're signed into the correct Peloton Account, follow steps 1-3 above.
Tap on Edit Profile.
Look for the Email field. (note this)
If this email is different than the one you used to link PPT and Peloton:
We'll need to reset the connection for you! Please reach out to our team (either via the in-app chat or at support@trainwell.net) and let us know you need to unlink your Peloton account. Once we’ve unlinked it, you can sign back into PPT using the email address you found in your Peloton app.
If the emails match but it’s still not working:
Please reach out to the Support team for further assistance - either via the in-app chat or at support@trainwell.net.